About Atlanta Hartsfield-Jackson International Airport (ATL)

The world’s busiest airport, Hartsfield-Jackson Atlanta International Airport is a key hub in southeast USA for transatlantic flights, connections to Latin America and domestic links. Our Hartsfield-Jackson Atlanta International Airport guide includes airport contact details, transportation information, details of airport facilities, and tips on where to stay nearby.

Airport news:

 ATLNext (next.at.com), the airport’s 20-year re-development program is currently underway. It consists of a series of projects designed to boost capacity and upgrade existing facilities.

Information:

The airport customer service office (tel: +1 382 2920) is is located on the third floor of the domestic terminal and is open from 0815 to 1700, Monday through Friday. Information desks are located in the public areas of the domestic and international terminals. In addition, multilingual customer service representatives are on hand throughout the airport to provide assistance.

At the Custom processing area, there are 70 automated passport control kiosks which aim to expedite the entry process for Americans and visitors from a Visa Waiver Program country. Instead of filling out a paper declaration, you proceed directly to a kiosk, scan your passport, have your picture taken, answer a few questions and you're off.

Website:

Driving directions:

From central Atlanta, get on the I-75 S, and then continue on toward Clayton County. After following the I-75 S, take exit 239 and follow the signs for CW Grant Parkway. Finally, continue straight onto Maynard H. Jackson Jr. Boulevard. The total drive time is around 15 minutes.

Transfer between terminals:

The electricity-powered ATL SkyTrain is a free shuttle service that allows passengers to easily and quickly commute between the two terminals.

Public Transport

Public transport road:

Coach: Hartsfield-Jackson Atlanta International Airport is served by Greyhound Flightlink buses (tel: +1 888 287 6359; www.greyhound.com), which depart daily for a number of cities and states from the lower level of the Domestic Terminal.

Shuttle: Shared-ride taxis and door-to-door shuttles are available from numerous operators.

Taxi: Taxis can be booked for a set fee at the transportation centre in the domestic terminal and on the arrivals level of the international terminal. A special per-person rate applies for two or more passengers. Contact the taxi information line (tel: +1 404 530 3485) for further information. The fare into downtown Atlanta is US$30, and the journey time is 20 to 30 minutes.

Public transport rail:

Rail: Train services operated by MARTA (tel: +1 404 848 5000; www.itsmarta.com) leave the airport's domestic terminal for central Atlanta (journey time: 20 minutes; fare: US$2.50).

Terminal facilities

Money:

ATMs can be found throughout the terminals and concourses, and there is a bank branch in the atrium area of the Domestic Terminal. Currency exchange kiosks are also available in several of the concourses.

Food:

A good choice of restaurants, bars and fast-food outlets offer a wide variety of international cuisine in both terminals and within the concourses. These include a steakhouse in the domestic terminal's atrium and a seafood bar in the international terminal.

Shopping:

Numerous gift and souvenir shops, designer outlets and newsagents are located in the terminals and concourses. Duty-free shopping is available for international passengers.

Luggage:

The lost and found office is located on the upper levels of the north and south sides of the Domestic Terminal. There are no luggage storage services available at the airport.

Other:

Other facilities at Hartsfield-Jackson Atlanta International Airport include a chapel, medical centre and AED units.

Airport facilities

Conference and business:

There are numerous airline lounges for business-class passengers. Meeting rooms are available at the on-site Renaissance Concourse Atlanta Airport Hotel (tel: +1 404 209 9999; www.marriott.com) and other hotels in the vicinity.

Communication Facilities:

Free Wi-Fi internet access is now available throughout Hartsfield-Jackson Atlanta International Airport. A mailbox is located in the atrium area of the Domestic Terminal.

Disabled facilities:

Hartsfield-Jackson Atlanta International Airport is fully equipped with facilities for disabled passengers, including TDD phones, lifts, specially equipped toilets and ramps. Passengers who require wheelchairs and special assistance should inform their airline before travelling.

Car parking:

There are covered short-term car parks with direct access to the terminals, as well as hourly parking areas in front of each terminal for pick-up and drop-off. Economy and long-term car parks are situated next to the covered parking areas and are linked by a courtesy shuttle. There are also long-term park and ride car parks a short distance from both terminals. Further information is available from the parking office (tel: +1 404 530 6725). The airport’s ATLNext improvement plans will work to replace the North and South parking decks over the next decade.

Car rental:

Car rental companies include Advantage, Alamo, Avis, Budget, Dollar, Enterprise, E-Z, Hertz, iTravel, National, and Payless are among those represented at the airport's Rental Car Centre, along with local operators. The Rental Car Centre is linked to the terminals via the ATL SkyTrain.