About Charlotte-Douglas International Airport (CLT)

An important hub for American Airways, Charlotte-Douglas International Airport is the biggest airport in North Carolina and is also one of the busiest airports in the US based on traffic movements. Our Charlotte-Douglas International Airport guide is full of useful information on how to get to the airport, terminal facilities and nearby hotels.

Information:

The Visitor Info Center (tel: +1 704 359 4027) is located on the baggage level and provides airport and tourist information. There is also an information desk (tel: +1 704 359 4013) on the ticketing level. Further information desks are located at each baggage reclaim area and volunteer customer service assistants can also be found throughout the airport.

Website:

Driving directions:

From central Charlotte, take Interstate 277 to Interstate 77 south, turn off at exit 6B to Billy Graham Parkway and follow signs for the airport. Alternatively, from Interstate 85, take exit 33 to Billy Graham Parkway and then turn onto Josh Birmingham Parkway, following signs to Charlotte-Douglas International Airport.

Public Transport

Public transport road:

Bus:The Charlotte Area Transit System (tel: +1 704 336 7433; www.charlottenc.gov/cats) operates a bus service (Sprinter) from Charlotte-Douglas International Airport to the city centre (journey time: 25 minutes; fare: US$2.20). Buses are available from outside Zone D.

Shuttle:Numerous pre-bookable shuttle services link the airport to the central city area, major hotels and the business districts. These depart from the east end of the upper level of the terminal building. Most hotels also provide courtesy shuttles.

Taxi:Taxis are readily available from outside the terminal on the baggage reclaim level and operate fixed-rate fares to various zones in the local area. The journey time to the city centre is around 15-20 minutes, and fares start at US$25.

Terminal facilities

Money:

There is a bank with bureau de change facilities and ATMs within the terminal.

Food:

There are numerous cafés, bars and restaurants, along with several fast-food outlets, throughout the concourses at Charlotte-Douglas International Airport.

Shopping:

An extensive choice of shopping is available at Charlotte-Douglas International Airport, ranging from newsstands to gift shops and fashion outlets. Duty-free shopping is available for international passengers.

Luggage:

Trolleys are available for a small fee. A lost and found service (tel: +1 704 359 8765) is also available.

Other:

Other facilities at Charlotte-Douglas International Airport include a 24-hour interfaith chapel, first aid assistance and family toilets.

Airport facilities

Conference and business:

Basic business facilities are available at the airport, including meeting rooms. More extensive meeting and event facilities can be found in nearby hotels, including the Holiday Inn Charlotte Airport Conference Center (tel: +1 704 394 4301; www.ihg.com).

Communication Facilities:

Free Wi-Fi internet access is available throughout Charlotte-Douglas International Airport.

Disabled facilities:

All toilets and telephones are wheelchair-accessible and TTY text telephones are located throughout the terminal (tel: +1 704 359 4837). Wheelchairs are available on request from airlines: passengers requiring special assistance should inform their airline prior to travel. Assistance carts for accessing areas of the terminal are available on request from Skycap porters.

Disabled car parking spaces with direct access to the terminal are provided in the hourly car park. The daily-rate car park also has disabled parking spaces and is served by a wheelchair-accessible shuttle.

Car parking:

Hourly, daily and long-term parking is available in several car parks at Charlotte-Douglas International Airport. All car parks, except the hourly one opposite the terminal (where the first hour of parking is free of charge), are linked by a complimentary shuttle service. Valet parking is also available, along with a designated waiting area for drivers picking up passengers. For further information, contact the airport parking office (tel: +1 704 359 4038).

Car rental:

Car hire companies represented at Charlotte-Douglas International Airport include: Advantage, Avis, Budget, Dollar, Enterprise, Hertz, National and Sixt, all of which have desks in the Hourly Parking Deck in front of the Terminal. Hire car drop-off/pick-up is located a short distance from the terminal.